August 2, 2019

Training Manager

We are looking for a skilled Training Manager who can motivate others and foster teamwork. The ideal candidate will be able to meet sales goals while empowering other team members and emphasizing excellence.

Responsibilities

  • Accomplishes sales training human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining sales training system improvements; implementing change.
  • Determines training requirements by studying sales and marketing strategic plans and current sales results; conferring with sales executives; reviewing results of trainer coaching; evaluating training effectiveness.
  • Develops managerial results by orienting new managers; conducting management training programs; providing learning resources; coaching individual managers.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes sales training and organization mission by completing related results as needed.
  • Provide direction and support to our sales team members, along with the education and example needed in order to help guarantee their success.
  • Generate sales leads by working closely with our marketing and advertising department.
  • Work with our management team as well as our salespeople in analyzing sales performance to develop ambitious yet attainable sales goals.
  • Coordinate the distribution of leads to the members of our sales team, and then follow up on those leads to help ensure that they result in customer conversion.
  • Educate yourself on our entire portfolio of products so as to become a resource of information for both our staff and our customers.
  • Suggest product improvements to our research and development departments based upon client feedback.
  • Present quarterly reports to our management team detailing the sales team’s progression towards annual goals.
  • Comfortable with working with Lead Generators, Closers, and Assistant Sales Managers.
  • Go the “extra mile” to meet sales quota and facilitate future sales.

Requirements

  • Seven years of timeshare experience preferred
  • Ability to sell persuasively and honestly
  • Adaptability and flexibility to work in a fast paced and changing environment
  • Have active listening and critical thinking skills to analyze and understand the customer needs
  • Must be able to close the sale without assistance
  • Must be comfortable working independently, be self-motivated and organized
  • Have the ability to oversee small teams of up to 4 people
  • Have strong teamwork skills
  • Have full system knowledge and the ability to train all new staff on the telephone system
  • Motivate, put together incentive programs and keep the room positive
  • Must have patience to answer ongoing questions
  • Have the ability to train all levels, from a new start to experienced team members who need assistance
  • Enthusiastic, positive and have the ability to encourage team members
  • Proven experience as Lead Generator or similar sales/customer service role
  • Proven track record of successfully meeting sales quotas preferably over the phone
  • Ability to learn new computer programs and telephone systems
  • Excellent communication and presentation skills
  • Proficient in English, fluency in Spanish is a plus
  • Skilled in negotiation and dealing with complaints
  • Persistent and results-oriented
  • Patient and able to handle customer rejection
  • Ability to type at least 40 WPM
  • High school diploma or GED
  • Hiring will continue until all positions are filled.

All positions receive a salary and uncapped commissions.

Locations:

  • Playa del Carmen, Quintana Roo